The NLog Recording Solution

The NLog product suite of customer contact monitoring, recording, quality, and analytic products allows you to record and capture anything from a targeted selection up to 100% of your customer interactions, and then use specific CCP (Customer Contact Process) applications to analyze those recordings.

Designed to help you optimize the operation of your contact centers, the NLog product suite enables you to learn what your customers are saying, to better understand what is happening in your interactions with them and why. In this way, the NLog product suite allows you to improve the effectiveness, quality, and profitability of your customers’ experience, and to maximize the total lifetime value of each customer – all while managing internal costs and delivering a fast Return on Investment (RoI).
The NLog Solution allows “Capture & Store” of your communication records up to 100%.