Concept

Our CC Apps solution is a well integrated platform with major PABX systems, including Avaya / Cisco / NEC / Tadiran. Some cases also include IVRS to perform the process more efficient.

Target

CC Apps are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products.

Benefit

► Reduced costs
► Improves call quality during peak hours
► Decrease call abandonment
► Increase service levels